Privacy Policy
HotelREZ Limited (HotelREZ)are committed to protecting the privacy of our users. The following, together with our Terms of Use, outline our privacy and data protection policy.
For the purposes of the Data Protection Act 1998 (the “Act”), the data controller is HotelREZ Limited whose registered office is at Newark Beacon Office Park, Cafferata Way, Newark, Nottinghamshire, NG24 2TN.
Third party partners and other websites you may access via this site, or our member sites, have different privacy policies and are not subject to this privacy policy. We recommend that you read the privacy statement of each such website to find out how they protect your personal information.
Collection and Use of User Details
We will collect and process the following data about you:
(a) personal information about you which we ask you for (e.g. your name, address, and email address) when you make a booking from our website or over the telephone; when you register to receive a newsletter; or when you use this site.
(b) financial details in order to process your reservation where a hotel requires pre-payment.
(c) data in any surveys which we have asked you to complete.
(d) details of transactions you carry out through our site and of the fulfilment of your orders.
(e) your use of the HotelREZ websites.
We may use this information to:
- reserve rooms and/or other services for you at selected hotels and to provide any other service offered by us which you choose to use;
- pass on financial details for the purpose of making a reservation (please note any credit card details will not be retained by us);
- personalise the content and advertising you will see based on your personal characteristics or preferences;
- notify you of our promotions, relevant new products and services;
- notify you of promotions from members of our group which may be of interest to you (if you opt in to receiving such information);
- send you newsletters informing you about our offers on independent hotels (if you have registered to receive a newsletter);
- personalise your access to the site (where you have registered on our site);
- ensure, as far as is practical, that our site is compatible with the browsers and operating systems used by most of our visitors;
- contact you from time to time to ask for your opinion and suggestions on the services we are offering.
We may also use the information for in-house research to: improve our understanding of customer needs in developing our services, build marketing profiles, aid strategic development, and manage our relationship with advertisers. The results of all such research and analysis will be presented as anonymous or aggregated information and will not reveal any personal facts about individual customers.
If you are registering to be a partner with us, for example if you are representing a hotel, we may collect personal information from you in order that you can access our services.
When you visit the site, we may also collect web site usage information and information about your computer and internet connection, including your computer's IP address, the type and version of browser and operating system you use, your internet domain and, if you arrived our site via a link from another website, the URL of the linking page.
Disclosure of information
We will disclose your information to hotels and/or other third parties providing rooms and/or other services which you ask us to book for you. We may employ the services of a third party to help us in certain areas such as website hosting and email delivery. In some cases the third parties may receive your information.
However, at all times we will control and be responsible for the use of your information. We will also disclose your information if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or to protect the rights, property, or safety of HotelREZ Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
Your Rights
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at info@hotelrez.net.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Access to Information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
User Choices
By filling in your personal details on our registration forms, you agree that we may use the information as set out in this policy, and as explained on the registration pages.
Cookies
A cookie is a small file which is placed on the user's hard drive during a visit. This file allows the user to move quickly and easily around our site. It is used to identify returning users and to identify subscribers and registrants (a registrant - and subscriber - will have the cookie linked to their e-mail address as a way of identifying them). This means that if you are a registrant or subscriber, you will not have to login each time you visit. We also use a cookie to track a user's sessions. We use this information to find out what site features are most popular so that we can develop in the light of our analysis of people's usage. We also use cookies and the information we collect to show you relevant content and advertising.
You can delete cookies from your hard drive at any time. Bear in mind, though, that if you delete these cookies, any settings such as your stored username and password will have to be reset when you log in again.
E-mails
We use reputable third party systems to deliver the e-mails you will receive from our site if you subscribe to our e-mail newsletters or have chosen to receive information about products and offers. These third party systems use unique identifiers and invisible images (often called "pixel tags" or "clear GIFs") to perform message open sensing, message format sensing, and clickthrough sensing on our behalf in order to bring you more relevant information.
Security Policy
We have put reasonable technical and organisational measures in place to ensure that users' personal details are not misused, accidentally destroyed, lost or altered within our server environment. However the internet is an open system and we cannot guarantee that unauthorised third parties will never be able to defeat these measures or use your personal information for improper purposes.
Transfer of Personal Data Overseas
Given that the Internet is a global environment, using the Internet to collect and process personal data necessarily involves the transmission of data on an international basis. Therefore, by browsing our sites and communicating electronically with us, you acknowledge and agree to our processing of personal data in this way.
Changes to this statement
We may make changes to our privacy policy from time to time, and post these changes on this website. Regularly reviewing this page ensures that you are always aware of what information we collect, how we use it and under what circumstances we will share it with third parties.
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